| FAQ |
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We
hope you have enjoyed our selection of Wedding Stationery. In
general for any advice our friendly and helpful staff are here to help;
feel free to contact us: |
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Q. |
I've
seen an invitation that I really like but the colours won't go with
those chosen for the wedding party, is there any flexibility? |
A. |
Where
there's a will, there's a way, just let us know what you need and we
will try to find the solution. |
| Q. | I have not seen quite the right design to compliment my theme, is there anything similar available? | A. | The
styles shown are just some of the designs available, we have many more
on the books let us know what you have in mind and we'll do our best to
match to your requirements. |
Q. |
I'd
like to take a good look at the stationery before I buy, how long will
it take to get samples? |
A. |
Samples
are usually dispatched within 48 hours of being requested, we'll email
you and let you know when to expect them. |
Q. |
Can I have my own wording on my stationery? |
A. |
No
problem, if you have your own vows to include on the Order of Service,
or the invitations need to be laid out differently then let us know
the details. |
Q. |
I'd like a quote for a quantity which isn't shown on the price list, can any amount be printed? |
A. |
The
more you print, the lower the cost. To receive a quote please email
us using the link above. |
| Ordering and Proofs | |||
Q. |
How long will it take for my stationery to arrive? |
A. |
All
being well we expect stationery to be dispatched within 14 working days
of proof approval. |
Q. |
HELP I need it sooner than this!!! |
A. |
We
offer a SUPERFAST delivery service, once proof approvals are made invitations
can be dispatched in 48 hours. There is an extra charge made for this
service. It is not available on certain designs due to their handmade
nature. |
Q. |
Can my order and proofs be faxed through? |
A. |
Yes we have a fax number, please go ahead on: 02920
70 40 80 |
Q. |
Can I have my proofs posted to me? |
A. |
You can, but it is easier and faster for them to be emailed. |
| Q. | Can I approve my proofs by phone? | A. | Of course please call us on 02920 70 40 80 or 01704 831168. |
| Payment | |||
Q. |
At what point in the process do I pay? |
A. |
When
placing the order you pay at the same time, thensend we out the proofs
and get the baill rolling. You pay so soon into the order as you will
have commissioned a personalised product. |
Q. |
How do I pay? |
A. |
You
can pay by cheque or credit card. Your credit card details will be processed
at our store. If you would prefer to send a cheque, there will be a
slight delay for clearance before proofing the order. |